Cofasem policies
Returns & Cancellation Policy
You have 14 days from the day you receive your order to cancel an eligible online purchase under the Consumer Contracts Regulations 2013.
Returns at a glance
| Situation | What we do |
|---|---|
| Damaged or faulty on arrival | Refund or replacement, including return carriage where applicable |
| Changed your mind — unused and in original condition | Refund minus return carriage costs for large machines |
| Used, assembled, or fuelled machines | May not qualify for change-of-mind returns; statutory rights for faults still apply |
How to start a return
Email [email protected] or call +44 844 351 0916 with your order number and reason. We will confirm the return method.
Refunds are processed within 14 days of receiving and inspecting the returned goods, to the original payment method.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Cofasem
High Street, Askern, Doncaster, England, DN6 0AB
Email: [email protected]
Phone: +44 844 351 0916
Website: cofasem.com